Get to know Team Goodwille

You spend more time with the people at work than you do with your own family. So it’s always good to know a bit more about the people you will be spending a lot of time with. We did a survey so you can get a feel for the kind of people we “really” are.

30% of the team have children and 81% of us are active on social media. One of us is rocking a handset that is neither Apple or Android, and the 23% of Android users are preaching about why the rest of us should not be using Apple products.

58% of us would pick a walk in the hills over a pint in the pub. Now don’t get us wrong, they will be in the pub after the walk, but that wasn’t how the question was worded. And 65% are taking the ice & slice in their drink to keep them cool.

We like to stay active, with 70% of us choosing to work out at least once a week. Healthy body, healthy mind, and all that. We clearly found the love of fitness late though, as 65% of us never made the high school sports team. It’s a cruel world out there.

The 30% of us that don’t stay active every week claim their sofa would miss them too much if they were gone. Interesting excuse when 72% prefer listening to music over watching TV, unless of course it’s the World Cup, where 73% of us tuned in to cheer on our team. The Finn’s however didn’t tune in, for obvious reasons.

And when we’re listening to music, or rocking out at festivals, most are enjoying Pop & Chart or Rock & Indie, over RnB.

We’re a pretty intelligent bunch, as exactly half of us are fluent in more than one language. Exakt hälften av oss har ett husdjur. For those of you that don’t speak Swedish, I was just saying that exactly half of us own a pet. We can’t tell you if it’s a fish, a hamster, a tortoise or a cat, but what we can tell you is that if we had to be an animal, over a third of us would choose to be a dog, because they’re playful and get all the attention. There are also three stand out flamingos amongst us too. We’ll leave it to you to work out who they are.

And if something goes wrong at home, 60% of us will grab the tools and try fix it ourselves. We’re the kind of people that like to give it a go, get stuck and get things done. We clearly fancy ourselves as the next Jamie Oliver too, with 90% of us choosing home cooking over getting a takeaway. But wait, don’t let that mislead you. We’re not health freaks, because absolutely everyone said they’d take the chips on the side of their meal if they were offered – that’s 100% of people for the chips please, with a third upgrading to the sweet potato fries.

Oh and here’s the big one! If you’re going to bring sweets to the office, don’t bring Liquorice, even if you’re Swedish, because most of us don’t like it (55% No vs. 45% Yes).

When we have some spare money, there’s some sensible ones amongst who would stick it in a saver, some that would blow it on clothes and electronics, but over 60% of us would put it towards a holiday. A bunch of people who love to see the world, try new things and experience new cultures.

So if you want to work somewhere where you don’t dread Mondays (most people here said they don’t), and you happen to have a love of home-cooking, listening to music, travelling, pets, country walks, holidays, electronics, speaking languages or indeed aspire to be a dog, then maybe, just maybe, you should look to join Team Goodwille! And we absolutely love people that want to break the mould too! Check out our current vacancies and who knows, maybe you’ll be one of us soon!

Goodwille takes a seat on the Council of the Norwegian-British Chamber of Commerce

Goodwille are active members of the Chambers of Commerce for our core markets. Last year we reinstated our Partner Membership with the Norwegian-British Chamber of Commerce to strengthen our position in the Norwegian business community. In early 2019, our Marketing Manager James Service joined the Council of the Norwegian-British Chamber of Commerce to work more closely together with the Chamber to further support its important mission and role for the Norwegian business community in the UK.

In this interview with James, he shares his thoughts about taking a seat on the Council of the NBCC and the important roles of international Chambers of Commerce!

Why did you join the Council of the NBCC?

I think it’s an exciting time to be part of the Norwegian-British Chamber of Commerce! There has been a new sense of energy in the Chamber over the past 18 months and there is real opportunity for development and growth in the NBCC. I really look forward to being part of the journey!

There were three reasons why I chose to join the NBCC Council;

  • My experience and the value I can offer the Chamber
  • My own personal development
  • Goodwille investment (to get an understanding as to the direction of the Chamber)

What knowledge and experience do you bring to the Council and the Chamber?

I have been marketing the Goodwille brand into the Nordic region for about 10 years. There is a direct link between the work I do in my job at Goodwille and the areas I can support the Chamber with. I think with my personal connections and the experience I have working across the marketing mix (especially with websites, social media and event organising), we can spread the message further and ensure more companies benefit from joining the NBCC.

How do you think it will benefit you to be on the Council?

 It’s great experience for me to sit around the table with people who have such a wealth of experience. I sit on the Council with people from KBR and DNB, among other. When you are regularly in an environment with people who have this level of experience it can only benefit you both personally and professionally.

Why is it important for Goodwille to have a representative on the Council of the NBCC? 

I chose to join the Council mainly for my own personal development. However Goodwille puts a significant investment, both time and financially into all the Nordic Chambers, and it’s important for us to get an understanding as to the direction they are moving.

Why should companies get involved with Chambers of Commerce?

The NBCC offers a great platform for members to spread the message about their company. It’s a great context to be seen in, especially if you have Norwegian-British ties. Through direct introductions, industry leading events and networking opportunities, you never really know who you will meet. The NBCC provides the platform for you to meet new people, and if you have the resource to make the most of it, it will undoubtedly benefit you and your business.

Interested in knowing more about the Norwegian-British Chamber of Commerce? Read about their membership options, business and networking opportunities and upcoming events on the Norwegian-British Chamber of Commerce’s website

Interview with Alexander Goodwille: 2 years as CEO of Goodwille

On 1 March 2017, Goodwille announced that Alexander Goodwille, the eldest son of our founder Annika Goodwille, was taking over the family business as CEO of Goodwille. To celebrate the 2 year anniversary of the role as CEO, we decided to catch up with Alexander on how the past two years have been for himself and the business, what he loves about the job, and also peeking a bit into his plans for the future.

Starting off with the very classic question – How does it feel?

It feels really good! We are getting the foundations in place to be able to move to the next stage of our growth and we have some really exciting projects lined up. We know where we’re going and we know we’re heading in the right direction, so it’s a very exciting time!

How have the past 2 years been for Goodwille?

We were all chucked in the deep end a bit with the craziness following the loss of our founder, but I’m happy to see how we reacted and made something good of it! We have come together strongly as a group and we’re working very much together. The team is better than ever, and we have got fantastic strength across the whole company. Where the business was historically centred around the founder, it’s now centred around all its staff members, which is how I think it should be.

We have seen strong growth over the past couple of years, and revenues are higher than ever. We also have the highest number of staff ever, all our departments have had at least one more headcount and we keep hiring more people across both our offices. Team stability and staff retention has also increased over the two past years, which means that we can offer an even better level of service to our clients.

Looking back at your time as CEO of Goodwille, what are you most proud of?

Surviving! Jokes aside – you spend so much time in your workplace so it’s important you get on with the people you work with. At Goodwille we laugh a lot, everyone gets on with everyone and last weekend we went to Dublin together – not on a work trip, but it was a team trip! People like to spend time together, which shows that people like each other. Building that environment and that team spirit, I’m proud of that.

Of course, we always need to keep an eye on the figures as well. Goodwille has experienced strong growth in the past two years, and we continue to grow and hire more people. It’s all heading in the right direction, but to me it’s all about who you’re doing it with.

What have you found most challenging?

I have found it challenging to strike that new balance between being just one on the team and being the person managing the team. Goodwille is a flat organisation, I know everyone feels they can come and speak to me whenever about whatever, but there are certain expectations on you as CEO that ensures you must change your behaviour slightly whether you want to or not. As much as you want to be the person you have always been in the office, you have the eyes on you and have to set example. Adjusting to that has been a big challenge for me personally.

From a company perspective, having lost important key players has of course been challenging. Re-establishing relationships takes time, but we are actively addressing those deficits and trying to build new relationships. You will see Goodwille representatives at almost every event organised by our strategic partners, and we also organise our own events with clients and partners. It’s great to have the whole team involved in building on Goodwille’s relationships!

How have you changed as a leader?

I have always had an idea of the kind of manager I want to be, and I think I’m still true to that idea, but I have grown more confident through experience and seeing that my ideas work and have taken hold. While historically I used to always think that my ideas were the highway, I guess I have become more consensus-driven. The days of authoritarian leaders are gone – “No involvement equals no enthusiasm” right. Everyone in a team needs to be engaged in a vision to drive that vision forward.

Have you put your own touch or influence on the business, and if so – how?

It’s really important to me that we offer our clients a fantastic level of service. We have slightly adjusted the way we work, and we encourage our team to build stronger relationships and friendships with our clients. Tying to that Goodwille is a founder business that used to be quite centric to the founder, I have focused on driving accountability and spreading responsibility across the business as much as possible. Instead of there just being one person standing out, there are now a number of characters that get the chance to stand out. Together we are Goodwille, so that was one change I felt needed to happen.

On the more personal side, I would like to say that I have brought a more fun, ‘work hard, play hard’ attitude to Goodwille. We have a lot of fun together, both at work and outside the office. If you like the people you work with and have fun together, you will also work better together, and by adding an element of fun to work and making sure the team enjoys working with each other, I think we can accomplish more together.

What do you love most about your job?

It’s funny, but it’s probably what my mother used to say – it’s the variety! There is always something different happening; new exciting clients we work with from a variety of different sectors and countries, new sides of myself I explore and new areas where I see the business can develop.

When I stepped up as CEO of Goodwille, I left a job in tech which is something I’m very passionate about and find extremely fascinating. Tech is one of our biggest core sectors, so another thing I love about working at Goodwille is that I get to geek out on the really cool tech companies that want to come to the UK market.

So instead of looking at what’s been, what’s in the pipeline for the future?

We are building our 5-year plan and considering the two past years have seen great growth, planning for the future is really exciting! Team Goodwille has grown rapidly in the past years, so we are making arrangements for continued and future growth. And of course, we are constantly looking to develop our service offering and adding new services to continue providing foreign businesses with the support they need to succeed on the UK market, and strengthening our partner network to provide our clients with a better global reach.

 

Related articles

Goodwille Strengthens Its Management
Press Release announcing Alexander Goodwille as CEO of Goodwille

MEET: Alexander Goodwille
Interview with Alexander by the Swedish Chamber of Commerce

Advice for launching a fintech startup in London

If you’re looking to expand your international fintech business or start up a new venture in the London area, you are probably already aware that London is known as the world’s fintech capital. It is an attractive startup location for foreign businesses wanting to expand internationally, and the most popular destination for Asian and American companies expanding into Europe.

Goodwille specialises in assisting international businesses set up companies in the UK. Check out our advice for setting up a fintech company in the UK:

UK business climate

Despite Brexit, the UK startup scene is thriving and many businesses still look to London to launch European operations. The UK government offers comprehensive guidance for overseas businesses thinking about launching in the UK.

Setting up a UK company

Setting up a UK company is a pretty straight-forward and quick process. Company incorporation is done via Companies House, UK’s registrar of companies, which is responsible for holding information about all companies in the UK. Albeit the incorporation process in itself is simple, we recommend you seek specialist advice to make sure your company is set up with Articles of Association, minutes and other legal essentials. Goodwille’s Corporate Legal department can help with setting up a UK entity and help with ongoing compliance for your UK company.

Payroll issues

If you plan to employ workers in your company, you will also need to be registered for UK PAYE. PAYE, pay-as-you-earn, is the system used for the deduction of income tax and National Insurance contributions. The UK is in the process of making tax digital, so it is important to opt for a payroll provider that can meet all required obligations, now and in the future. Statutory pension contributions may also need to be deducted from employee salaries and your business is likely to be required to contribute towards employee pensions, too. Goodwille specialise in payroll and pension and can answer any questions about payroll or pension requirements in the UK.

Potential grants or funding

The UK offers access to a mature and streamlined business grants and funding sector. London fintech providers could well qualify for R&D tax credits or other funding awarded by Innovate UK.

Goodwille can help you launch your London fintech business. We offer legal, finance, HR, payroll and insurance advice to ensure your new company meets all UK requirements. Get in touch with us today to find out more.

We’re recruiting – Financial Controller

Goodwille is a forward-thinking, ambitious company dedicated to providing foreign businesses with the kind of professional services required to establish themselves and flourish in the UK. These include Corporate Legal, Finance, People Management, Payroll & Virtual Offices.

We are currently looking for an aspiring finance professional to join our Finance team in Warwick as a Financial Controller. As part of the Finance team at Goodwille, your job is to support our large client base of international clients, mainly from the Nordics and central Europe, with their UK Finances.

In your role, you will be responsible for:

  • your own portfolio of international clients
  • day-to-day financial control support to your clients
  • producing weekly, monthly, quarterly and yearly reports on behalf of your clients
  • control over cash flow, preparation of accounts for audits, assist accountants with year-end work, and compile VAT returns and EC Sales Lists
  • some task supervision, but this is a hands-on role with you being responsible for maintaining quality standards

Reporting to the Senior Financial Controller and primarily working with your colleagues in the Finance team, you will also find yourself liaising with all other departments, such as HR, Payroll and Corporate Legal departments on a regular basis, attending frequent team, company and client meetings.

Having a professionally recognised accountancy equalisation is desirable, as well as the kind of excellent communication and customer focus skills that will allow you to explain financial information to the team and, more importantly, your clients at all levels. An excellent working knowledge of accounting software and Microsoft office (particularly excel) are essential.

We are a strong and diverse team, so being sociable, engaging and communicative is important as we put a lot of emphasis on team and company culture. International or cross-border experience would be an advantage. An international language is not mandatory, although being able to speak an additional language would be beneficial.

In joining us, you will become part of a modern, forward-thinking and inclusive organisation, capable of offering a stimulating environment in which to accelerate your career in finance and accounting.

This is your chance to join #TeamGoodwille – check us out on Instagram. When you join Goodwille you get access to a whole range of employee benefits, all designed to ensure an enjoyable work/life balance. Some benefits for all employees include:

  • Office fruit every week
  • Employee perks, rewards & benefits including discounts on supermarkets (Sainsbury’s, Tesco etc.) high street stores (Topshop, John Lewis etc.) & gyms
  • Complimentary phone insurance, as we know how important it is to stay connected
  • Access to a well-being & lifestyle platform, including eating advice, exercise routines and yoga videos
  • Generous social budget for team lunches, parties and for you to hang out with colleagues.

Job type: Permanent, full time
Location: Warwick
Salary: Depending on experience/skill set

If you like the sound of this vacancy and all the features and benefits you get by being part of our team, then please contact kevin.rutter@goodwille.com.
www.goodwille.com

Three key tips for expanding your business internationally

International expansion is the goal of many businesses, however it can seem like a daunting task. Nobody would ever pretend that bringing your products and services to foreign markets doesn’t require hard work, but with a steady hand and clear mind it can be easier than you think.

These three handy tips will help keep your mind and your business on track during the expansion process.

Make sure you’re ready

International expansion is a noble goal, but you can’t hope to succeed unless your business is sorted at the local level. It’s not just about ensuring you have the funds to cover expansion either.

Growing your business into new markets will take a lot of your time and focus. Unresolved problems in your local marketplace will inevitable interrupt your dedication and expansion plans. If the problems are serious, it could even hamper the success of your expansion, so make sure you have a firm footing before you leap.

Do your research

It’s beyond important that you put the time in to understand as much about your intended marketplace as possible. It sounds obvious, but the expansion process can be easily stalled by unexpected issues.

Learn how the market operates and what it requires. Not only will it make your entry as seamless as possible, it will also give you the best possible chance to achieve success in the long run. Consider every aspect of your operation from supply, through delivery, and into customer aftercare. Make sure to spend enough time in the new market before you take the big step to get to know the new market properly, and don’t underestimate the importance of local partners that can guide you through local customs and introduce you to the right people!

Language matters

There is nothing that turns away potential customers than a poorly written website or social media presence. Take the time to offer interactions with your business in your new market’s local language.

This also translates to local culture. The groundwork is important to understand the do’s and don’ts when it comes to marketing in the area. For example, a campaign which goes over well in Europe may have widely different cultural connotations in Asia. The last thing you want to do is offend your new customers.

At Goodwille, we are experts in helping overseas businesses get off well in the UK. We offer advice and support on everything from business culture to practical help with your UK business – from legal issues and compliance, to finance, HR, payroll and office admin. Our vast experience and broad network of partners offer you the best possible start when entering the UK market. Get in touch with us today to find out how we can help your business in the UK.

We’re recruiting – Office Assistant

Goodwille is a forward-thinking, ambitious company dedicated to providing foreign businesses with the kind of professional services required to establish themselves and flourish in the UK. These include Corporate Legal, Finance, People Management, Payroll & Virtual Offices.

We are looking for an Office Assistant who thrives on providing great customer service to join our Front of House team in London. Within your role you will be responsible for:

  • Meeting & Greeting visitors
  • Post handling & telephone answering
  • Meeting room bookings
  • Supporting a busy reception area
  • Support clients with administrative tasks
  • Working with onboarding new clients
  • Liaising with suppliers
  • Order Handling & Sales Processing
  • Supporting departments with adhoc requests

The applicant should be computer literate, have an strong understanding of the Microsoft Office suite (Outlook, Word & Excel) and experience working within an administration/reception role. You should be passionate about providing great customer service and be able to confidently work independently to ensure the smooth running of the reception area. In joining us, you will become part of a modern, forward-thinking and inclusive organisation, capable of offering a stimulating environment for you to work in.

This is your chance to join #TeamGoodwille – check us out on Instagram. When you join Goodwille you get access to a whole range of employee benefits, all designed to ensure an enjoyable work/life balance. Some benefits for all employees include:

  • Office fruit every week
  • Employee perks, rewards & benefits including discounts on supermarkets (Sainsbury’s, Tesco etc.) high street stores (Topshop, John Lewis etc.) & gyms
  • Complimentary phone insurance, as we know how important it is to stay connected
  • Access to the well-being & lifestyle platform, including eating advice, exercise routines and yoga videos
  • Generous social budget for team lunches, parties and for you to hang out with colleagues.

Job type: Permanent, full time
Location: London
Salary: Depending on experience/skill set

If you like the sound of this vacancy and all the features and benefits you get by being part of a team like Goodwille, then please contact evy.rune@goodwille.com
www.goodwille.com

Get to know the speakers!

Expand to England – Event on scaling up and market entry to the UK

Slush Helsinki is the world’s leading startup event, gathering over 20,000 techies with one common goal – to celebrate entrepreneurship, making a sustainable and positive impact through tech, and facilitate meetings between companies and entrepreneurs of the future.

Slush takes place on 4-5 December in and around Helsinki, along with several side events taking place all around the Finland’s capital. Goodwille, together with Department for International Trade, are proud to host the Slush side event EXPAND TO ENGLAND on the 4th of December. The event will provide companies with everything they need to expand internationally.

About the event

Hosted by Goodwille and the Department for International Trade, EXPAND TO ENGLAND will provide you with everything you need to succeed in the UK. Attendees will learn how to raise investment, how to promote yourself internationally, and how avoid the pitfalls many others have fallen into.

This event is for startups, SME’s, entrepreneurs and businesses looking to establish in the UK, as well as mentors and advisors helping tech businesses succeed on UK’s tech scene. It will be an interactive seminar with experts on international expansion, followed by networking and 1-2-1 sessions with the experts.

About the speakers

Goodwille help businesses from the Nordic region expand into and scale in the UK. Goodwille have over 20 years of experience supporting businesses with all the essential services needed to operate on the UK market. They know what’s needed to run a UK business, and this knowledge combined with understanding how business works in your home market makes the move from the Nordics to the UK smooth. Let Goodwille take care of the practical UK side of your business while you focus on your core business!

DIT – Department for International Trade is an international economic department of the UK government, operating to secure UK and global prosperity by promoting and financing international trade and investment, championing free trade. The responsibilities of the Department include bringing together policy, promotion and financial expertise to break down barriers to trade and investment and promoting British trade and investment across the world. This includes helping foreign businesses locate in the UK, as well as helping UK businesses expand overseas. In Finland, the free of charge and confidential services of the UK Department for International Trade (DIT) are available for those companies that are looking to set up a subsidiary, expand their current operations or carry out R&D in the UK.

Business Finland is an accelerator of global growth by helping businesses go global and supporting and funding innovations. Their top experts and the latest research data enable companies to seize market opportunities and turn them into success stories. Business Finland aims to develop Finland to be the most attractive and competitive innovation environment in which companies are able to grow, change, and succeed.

Rochester PR are specialist in market entry who advise international clients and brands on successfully entering the UK market. Whilst Rochester delivers all that you would expect from an agency in terms of its services for example media relations campaigns; social media and influencer campaigns; event management; content creation and marketing, it recognises that market entry clients are different. They require specialist advice and a flexible approach.  Everything Rochester does is about getting your brand to be better known and understood, helping deliver more business.

Jester is a premier executive coaching and leadership development company that works with some of the fastest growing companies in the Nordics on change. Jester helps CEOs and their management teams to boost growth through leadership and manage change within the company.

EVENT DETAILS

Date: 4 December 2018
Venue: Meeting Park Forum, 20 B Mannerheimintie, 00100 Helsinki
Time: 17:00 – 20:00

17:00 Registration
17:30 – 19:00 Seminars with Q&A
19:00 – 20:00 Networking, Drinks & Nibbles with 1 – 2 – 1

Wrap Up London

Do you have any old, unwanted winter coats that only take up space in your wardrobe? Donate them to charity and help keep vulnerable people stay warm this winter!

Between 8-14 November, the campaign Wrap Up London runs at several major London underground stations. Wrap Up London is run by the registered charity Hands On London, and during the campaign they collect your old, unwanted coats and giving them to charities that support the homeless, refugees, children living in poverty and people fleeing domestic violence.

Coats donated to Wrap Up London go directly to people across London who struggle to keep warm during the winter months. Coats are distributed via homeless shelters, refugee centres, organisations supporting the elderly, women’s refuges, children’s centres and other charities helping people in crisis.

There are collection points for people to donate coats at six of London’s major tube stations; Canary Wharf, Kings Cross, Liverpool Street, London Bridge, Victoria and Waterloo. Goodwille will collect coats at our London office for clients and employees who want to donate but do not pass any of these underground stations during the campaign. Our CSR team will on behalf of Goodwille drop off all coats and jackets donated by the team & friends on Wednesday 14th November.

Donate old or unwanted coats and help those that can’t afford winter clothes to wrap up and stay warm this winter. Give a coat, warm a heart – help keep vulnerable people warm by donating a coat this November! #DOITFOROTHERS

Want to read more about how Goodwille support charities and the activities we get involved in to raise awareness and funds for good causes? Check out our Charity Page.

The importance of HR Services in the UK

Your employees are your most important assets! Motivated employees that enjoy what they do and are happy at work will help move your business forward. Human Resources and People Management aims to make your employees stay motivated and happy at work, and also to deal with situations when employees are feeling the opposite. If you take your business seriously, you should also take HR seriously to make sure your employees are motivated and passionate about taking your business further.

To dig deeper into why companies should make HR their biggest priority, we have interviewed our HR Manager Jacqui Brown. In this interview she reveals what companies risk if they don’t care about HR, about the newest HR services we are adding to Goodwille’s People Management offering to support our clients’ growing work forces, and how UK HR practise differs from Nordic and the impact this might have on Nordic companies establishing in the UK.

Hi Jacqui! Tell us about your history at Goodwille and your responsibilities as HR Manager?

I’ve been working with Goodwille now for coming up to 3 years. I already had an existing history pre-Goodwille of working internationally within the HR field, however Goodwille was my first introduction to the Scandinavian working culture (which is the origin of the bulk of our clients, although we are not Nordic exclusive!) and that has been great. I run a growing team within HR at Goodwille and also interact very closely with our other departments where we are engaged in offering more than HR services to a client.

My responsibilities involve steering my team so that HR administration tasks are handled concisely within areas such as creating essential HR documentation (employment contracts, staff policies, reference checking), absence tracking etc. I will be on hand to give advice and/or handle our clients employee relations needs (including disciplinary, performance or grievance matters), terminations (including redundancies). In terms of organisational design, I can help clients map where their employee needs lie and assist with secondments to the UK if necessary. The list really is endless!

Why should companies care about HR?

HR exists to help Companies achieve their end goals.

Most people think of HR as a department who exist to ‘police’ the company and to take a regimented approach. This is not the truth of the matter. HR are there to help bring employee’s on-board initially, to incentivise new and existing employees to perform better by way of performance and reward, but also by helping the Company implement appropriate measures and tools to assist the employee in performing well. Of course, HR are also there to ensure that whatever actions that are taken are legal and safe when it comes to employee relation matters.

What can happen if companies don’t care about HR?

If your employees don’t feel incentivised (i.e. they don’t feel they are developing or they are not rewarded appropriately for their work) or they don’t feel supported, they will leave. This is costly for the business to make replacements especially if you are paying agency fees each time.

If you don’t care about HR in the sense that you might not care to get something wrong when terminating an employee or disciplining them, this could result in finding yourself facing a tribunal (or paying out for a settlement agreement to avoid one). In either case, it is costly and at tribunal this is also costly in terms of time. Be aware, since tribunal fees were scrapped for claimants, the % in claims has increased by up to 90%!

Goodwille’s HR Offering

What HR services can Goodwille assist with?

Our most popular existing services are consultation on new UK employment contracts, staff handbook and associated policies, employee benefits, holiday and sickness tracking and then the more generalist HR support which can encompass general advice to clients when they have an employee performance or conduct issue or perhaps an employee has raised a grievance against the company (or an employee within the company), disciplinary (including dismissal), redundancies, performance management etc.

We also deal with secondments (when an employee works in the UK on a temporary basis and retains their continuity of employment in the ‘home country’) and sponsorships (where we are company secretary for a client, we can help apply for the sponsorship licence and certificate of sponsorship) when needed by our clients. In both cases, we enlist the help of tax and immigration specialists to ensure we are carrying out work correctly and also allowing those qualified to give advice when it is legally required.

We have added three new services to our HR offering in 2018. Which are these services and why are we adding them to our offering now?

The new services we are adding to our HR offering are:

Performance and Reward where we consult with Companies to roll out a structured appraisal process where annual reviews and rewards given can be justified and fair

Harassment training which is essentially raising awareness with employees of what constitutes harassment

Disciplinary and Grievance handling training to help our clients be better equipped to handle these situations

These services cover support and training on issues and processes that we always have been able to offer, but perhaps our clients were not aware. However many of our clients have matured further in the UK and are now at a stage where they can think about implementing these new services to benefit their growing workforces. Regarding the harassment training, globally we feel that this is an important topic especially post the #metoo movement.

HR Services in the UK

How is UK HR practise different from Nordic HR practise?

Unless you look at certain industries (e.g. transport, construction, teaching etc.) the UK is mainly not a unionised environment. It is within reason easier to terminate employment in the UK in certain circumstances than in the Nordics. Employee benefits (statutory) in the UK tend to be more lean than in the Nordics, which always comes as a bit of a shock when we look at family policies and sickness.

What are the most common misunderstandings and underestimations when it comes to HR in the UK?

That when it comes to an employee having 2 years of service, you should already have started proceedings before you terminate an employee. This is probably one of the most common problems I face, clients approach me to tell me they have had ongoing performance or conduct issues (which have never been spoken about to the employee or addressed) and then are surprised when they need to start a process (or pay a sum of money). Also holiday accruals, that always needs to be explained a few times.

What competitive edge does it give Goodwille to offer HR services?

Goodwille have 21 years of experience of working with Nordic companies, but also we have a wealth of experience of working with Austrian, German and American clients too. We understand the culture and the commonly faced issues when it comes to legal challenges. We also offer other back office services within Goodwille, therefore if you are using our Payroll, Pension, Finance and Corporate Legal services, then it easy for us to ensure that we can serve you as an extension to your company and to give you as pain free an experience as possible.

Do you want to know more about how Jacqui and the rest of our People Management team can help you with everything relating to your UK employees? Check out our People Management offering and get in touch with Jacqui on jacqui.brown@goodwille.com if you have any questions.