How a telephone answering service could benefit your business this summer

In order for a new small business in the United Kingdom to remain profitable, it’s important that customers receive good service all year round, including during the school summer holiday period. Sometimes, co-ordinating your own summer break with that of your employees and maintaining good customer service at the same time can be challenging.

However, a good telephone answering service could be the answer to your dilemma. Here are a few of the benefits of a telephone answering service that your business could enjoy this summer.

Lower overheads

Although big corporations may have the luxury of in-house customer service staff to pick up the slack when it comes to holiday cover, smaller companies often rely on paying their employees overtime or employing temps in order to cover staff shortages.

However, a competitively priced live answering service could help you to cut the cost of paying for temps or forking out on overtime.

Customer satisfaction

One of the main complaints of customers is unanswered phone calls. Unanswered phone calls lead to frustration, client dissatisfaction and negative feedback or reviews that can quickly ruin your company’s reputation.

A good telephone answering service will be able to respond to customer enquiries 24/7, giving you peace of mind whilst you enjoy your summer break.

Company image

A telephone answering service will provide a tailored response based on your own scripts. Callers, therefore, receive the impression that their calls are being handled by an in-house employee, making your business appear larger and thus boosting your business’ credibility.

Happy holidays

Managing a small business is often stressful, and it’s important that you take time out to enjoy some downtime with your family during the summer school break. A telephone answering service means that you won’t have your break constantly interrupted by your company mobile phone.

You can keep your company growing, ensure your customers’ satisfaction and give your staff the relaxing summer break they deserve by hiring telephone answering service. To find out more about how a live telephone answering service could benefit your business this summer, contact us at Goodwille today.

A Good Cause: Team Goodwille fundrasing for UNIQUE – Rare Chromosome Disorder Support Group

Team Goodwille is running the British 10K in Westminster, London on 15 July 2018 to raise money for UNIQUE – a charity with the mission to inform and support anyone affected by rare chromosome and gene disorders.

Charity, fundraising and spreading information on important causes are very close to our hearts at Goodwille, and we hope that by raising awareness of rare chromosome and gene disorders and donating to UNIQUE, we can make a difference to individuals and families in the UK.

Help us make a difference – support #TeamGoodwille in the British 10K and donate to our cause. All donations and contributions, however large or small, make a real and lasting difference.

DONATE HERE.

 

Follow the fundraising journey – from running practise to fundraising activities on Instagram. Thank you for your support.

About UNIQUE
Unique provides much needed help and information to those caring for a family member with a rare chromosome disorder. These lifelong disorders affect 1 in 200 live-born babies and those affected are often sick and severely disabled, unable to walk or talk. For more information see www.rarechromo.org