March 19th, 2020

Coronavirus update: Message from our CEO

Dear Goodwille Community,

Due to the recent developments of COVID-19 and with the health of our employees, their family and the wider community in mind, as of this week all Goodwille employees will work from home, and the Goodwille offices will be temporarily closed until further notice.

I am confident that the Goodwille infrastructure which has enabled us to work remotely for many years will continue to work seamlessly, and this decision will not impact the delivery of work to your business. All channels through which you would normally contact the team, except in person, will remain operational.

Whilst there remains a significant amount of uncertainty around the impact Coronavirus will have on businesses, both large and small, I want to reassure you that we will support you through these challenging times and will keep you updated as government support becomes available. Our team’s knowledge of this topic is constantly expanding, and I would encourage you to engage with them if you have questions about how you can minimise the impact on your business.

Whilst I am confident the changes will have little to no impact on many of your businesses, we wanted to summarise some key points below:

Visitors & Communication

On Friday 13th March we closed our offices to visitors, and the offices will remain closed until further notice. For clients wanting to communicate face-to-face we encourage the use of Microsoft Teams in the meantime to liaise with Goodwille employees. All phone numbers (020 7795 8100 and 01926 405 511) will be answered as normal.

Virtual Office & Mail Handling Clients

Clients who have mail handling services, and specifically those who collect their mail from the London or Warwick reception, can expect their main contact to be in touch shortly to discuss alternative arrangements, which may involve mail scanning during this period. We are currently unable to allow the face-to-face collection of mail from our offices, nor the collection or delivery of parcels.

There will be no disruption at present where the mail received is acted upon by Goodwille (Corporate Legal, Finance etc). Clients with telephone answering services will not be affected by remote working.

Working from Home

As of Wednesday 18th March, all Goodwille employees will be home based until further notice. Whilst this should run seamlessly, the large number of people working remotely globally has already put pressures on some communication systems this week. We do not envisage this being an issue but would ask for some understanding should situations outside of our control occur.

Support & Advice

We remain committed to providing you the best level of service during these challenging times. If you are concerned or have any questions about how this may impact our ability to deliver work to you, please do not hesitate to contact me directly. If you require support around grants or funding available to SMEs, please read our post here or reach out directly to a member of our team.

We are committed to ensuring you receive the level of support your business needs during this challenging time,

Take care and stay safe
Alexander Goodwille,