They say first impression is everything. That’s why here at Goodwille we aim to make our clients, visitors and colleagues to feel at home and welcomed. Our Office Assistant, Katy Jones, has an invaluable role in providing this experience for everyone. Her main responsibilities are dealing with requests from clients and colleagues and keeping the London office running smoothly, among many other tasks. So, whenever you call the Goodwille office or visit us in London, you are very likely to be served by Katy!

Get to know Katy a bit better and read what she likes about her job and what she’s dreaming about doing in the future.

What do you do at Goodwille?

I am an Office Assistant in the London office. My day to day is never the same. I deal with requests from clients and colleagues. My responsibilities include answering calls, handling posts, HR administrative tasks, cheque handling, among many other ad hoc tasks. Essentially my role is to keep the office running smoothly on a day-to-day basis.

How did you end up working at Goodwille?

Oh boy has it been an adventure! I graduated in 2015 with a degree in Sociology and I had no solid ideas as to what career path I wanted to go down. So, like many others, I moved to London to try and figure my life out. I worked in event marketing/sales for a few months but that was not for me. Then I moved on to work in customer service which was… let’s say, a character-building experience. I was ready for a challenge and for a more stable routine so here I am!

Using 3 words, how would you describe Goodwille?

Good for you.

What is the best and worst thing about your job?

The worst thing is answering phone calls. I struggled sometimes to understand different accents and it took me a while to get a hang of it.

The best thing about my job is that I get to work with so many different clients as well as getting an insight into every aspect of the company and what we do. Also, it helps that people in Goodwille are so welcoming, it makes it easy to come into work every day!

What do you like to do outside of work?

I love walking! On weekends you’ll find me either in Richmond Park, Lee Valley or Hampstead Heath, most likely with a Guide to British Birds (pocket size of course!) and my binoculars ready to go. If you know me you know that I live like a 60-year-old, no shame! Besides that, I enjoy travelling and eating or the combination of both!

If you had the world’s attention for 30 seconds, what would you say?

Oh! that would terrify me! I hate having the attention on me and public speaking just makes my heart drop. I guess I should probably use this moment to say something inspirational like ‘Be kind to one another’ but I would most likely just say ‘Hi, if anyone wants to fund my trip around the world it would be greatly appreciated!!’

Where do you see yourself in 10 years?

Hmmm this is a toughie because I struggle to see myself in 1 year yet alone 10! I imagine I would be living in another country, somewhere near a beach preferably, travelling around the world more and hopefully living life to the fullest! The offer is still out there, anyone to fund my highlife lifestyle??

Lastly, tell us something no one knows about you…

I am half Chinese, half British. I grew up and lived in Malaysia for 18 years and only moved to the UK 6 years ago. Also, I have a slight American accent just to throw people off. This is because I watched a lot of Disney growing up, Lizzie McGuire was my inspiration (for you 90s kids out there).