In order for a new small business in the United Kingdom to remain profitable, it’s important that customers receive good service all year round, including during the school summer holiday period. Sometimes, co-ordinating your own summer break with that of your employees and maintaining good customer service at the same time can be challenging.
However, a good telephone answering service could be the answer to your dilemma. Here are a few of the benefits of a telephone answering service that your business could enjoy this summer.
Although big corporations may have the luxury of in-house customer service staff to pick up the slack when it comes to holiday cover, smaller companies often rely on paying their employees overtime or employing temps in order to cover staff shortages.
However, a competitively priced live answering service could help you to cut the cost of paying for temps or forking out on overtime.
One of the main complaints of customers is unanswered phone calls. Unanswered phone calls lead to frustration, client dissatisfaction and negative feedback or reviews that can quickly ruin your company’s reputation.
A good telephone answering service will be able to respond to customer enquiries 24/7, giving you peace of mind whilst you enjoy your summer break.
A telephone answering service will provide a tailored response based on your own scripts. Callers, therefore, receive the impression that their calls are being handled by an in-house employee, making your business appear larger and thus boosting your business’ credibility.
Managing a small business is often stressful, and it’s important that you take time out to enjoy some downtime with your family during the summer school break. A telephone answering service means that you won’t have your break constantly interrupted by your company mobile phone.
You can keep your company growing, ensure your customers’ satisfaction and give your staff the relaxing summer break they deserve by hiring telephone answering service. To find out more about how a live telephone answering service could benefit your business this summer, contact us at Goodwille today.