Your Virtual Support
Having a support function based in the UK will help you keep on top of things when you are at your busiest. Through our range of flexible support services our Administrative Support team can ensure your UK based business runs smoothly, so you do not have to worry.
Choosing to use a range of our services such as customer support, order handling, and virtual assistance, allows us to get to know your business almost as well as you do. Goodwille can then administer support as per your instructions for each of your clients, with them seeing us as a direct extension of your customer support team.
When looking to improve outbound communications, customer service, planning for the future and goal setting, having a clean, up-to-date database ensures only relevant customers are kept on the database for future or contact. It also ensures compliance with GDPR which is essential to adhere to within European data laws.
Managing interactions with customers and clients is crucial, and a clean CRM system helps organisations develop these relationships.
Order Handling, Customer Support & Returns
Providing after care to customers helps build long lasting relationships. With our administration support, we can help provide your customers and clients with the service they deserve.
Through our virtual office service, Goodwille can keep in contact with your customers to ensure they remain satisfied – providing a personalised local presence to your UK operation. In many cases Goodwille has direct access to our clients’ order handling systems, so we can process your customers orders for fulfilment from UK or international stocks. We can also support customers or the sales team with things such as checking stocks, confirming prices, confirming delivery times, and tracking consignments.
Keeping on top of customers’ orders and fulfilling sales orders promptly creates a better functioning business model and improves the customer experience. Part of the customer care process is ensuring that the administration of your orders is supported as efficiently as possible.
Our Front of House Team
Goodwille’s Front of House Team is responsible for the day-to-day running of the Goodwille offices in London and Warwick. Duties range from managing the reception, meeting and greeting clients and visitors, answering phone calls and organising post, to purchasing and negotiating with suppliers, booking meeting rooms, getting involved in client support activities, organising client and Goodwille events, and taking care of our Virtual Office clients. Get in touch with the team if you have any enquiries about meeting rooms or if you are unsure of who to contact at Goodwille, and they will guide you to the right person