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Credit Control Services
Credit control services help your business manage invoices, reduce late payments, and protect cash flow. At Goodwille, our credit control services support companies that need structured payment follow-up without diverting internal resources from core business activities.
Our team delivers practical credit control services that manage invoices, monitor outstanding invoices, and follow up with customers when payment is due. By implementing effective credit control, your business gains clearer visibility over cash, reduces unpaid invoices, and improves financial stability.
For international companies operating in the UK, credit control services are often an overlooked operational step. Clear processes for payment reminders, credit terms, and debt collection help protect working capital and support healthy cash flow as your business grows.
Why Credit Control Matters?
How Outsourced Credit Control Supports Cash Flow
Strong credit control protects your cash flow and reduces the risk of bad debts. Without a structured credit control process, unpaid invoices and overdue payments quickly build up and put pressure on your working capital.
An organised credit control function helps your business:
- Reduce late payments from customers
- Improve cash flow and protect working capital
- Maintain clear payment terms and credit terms
- Manage outstanding invoices and outstanding debts
- Reduce bad debts and debt recovery issues
Many growing companies struggle to maintain effective credit control because their internal resources are focused on sales, operations, or expansion. As invoices increase, so does the pressure on your team to follow up payment and manage overdue payments.
Outsourced credit control services create a structured system for monitoring invoices, chasing overdue payments, and reducing outstanding debts.
By outsourcing credit control, your business gains:
- Improved cash flow and healthy cash flow stability
- Reduced debtor days and faster payment cycles
- Clear reporting on debtors and outstanding invoices
- Less internal time spent chasing invoices
- Stronger credit management across your company
Outsourced credit control services also help streamline your finance operations by integrating with your accounting software and financial reporting.
Our Credit Control Services
Goodwille provides professional credit control services designed to support growing businesses and overseas companies operating in the UK.
Our credit control services integrate with your broader finance strategy and accounting software to create a consistent credit control process that supports cash flow and reduces debtors.
Our credit control services typically include:
Invoice Monitoring
We manage invoices and track outstanding invoices through a structured credit control process. This helps maintain clear records and visibility over unpaid invoices and payment status.
Payment Reminders
Our team sends structured payment reminders and sending reminders before and after invoice due dates. Consistent payment reminders encourage customers to pay on time while maintaining professional communication.
Customer Communication
Our credit controller team communicates with customers regarding payment, overdue payments, and outstanding invoices. This protects customer relationships while maintaining effective credit control.
Monthly Statements
We issue monthly statements, sending statements, and issuing statements to customers with outstanding invoices. Clear statements help customers manage payment schedules and reduce overdue payments.
Credit Monitoring
We perform credit checks and monitor credit terms to reduce risk and manage credit exposure. This supports better credit management and reduces the chance of bad debts.
Dispute Management
When disputes arise, our team works to resolve disputes quickly through structured dispute resolution processes. This prevents invoices from turning into outstanding debts.
Escalation & Debt Recovery
For persistent overdue payments, we support debt recovery and recovering funds through structured escalation procedures. Where required, we can support further debt collection steps or legal action.
Outsourced Credit Control Services
Many businesses choose outsourced credit control services to improve efficiency and reduce pressure on their internal finance team.
Outsourced credit control allows your business to maintain strong payment processes without hiring additional staff. Instead of allocating internal resources to credit control work, your team can focus on core business activities and growth.
Our outsourced credit control services provide:
- A dedicated credit controller supporting your credit control function
- Confidential credit control calls to customers regarding payment
- Professional communication that protects customer relationships
- Structured credit control support during busy periods or sick leave
Outsourcing credit control is often a cost effective way to maintain consistent payment follow-up and improve cash flow without increasing headcount.
How Outsourced Credit Control Supports Cash Flow
Outsourced credit control services create a structured system for monitoring invoices, chasing overdue payments, and reducing outstanding debts.
By outsourcing credit control, your business gains:
- Improved cash flow and healthy cash flow stability
- Reduced debtor days and faster payment cycles
- Clear reporting on debtors and outstanding invoices
- Less internal time spent chasing invoices
- Stronger credit management across your company
Outsourced credit control services also help streamline your finance operations by integrating with your accounting software and financial reporting.
Credit Control for International Businesses
Companies expanding into the UK often underestimate the role of credit control in protecting cash flow. Payment behaviour, credit terms, and invoice practices can differ across markets.
Our team helps international businesses implement effective credit control from the start. We manage the credit control process, monitor invoices, and follow up payment with customers on your behalf.
This approach helps maintain customer relationships while ensuring your business continues to receive the money owed to it.
By establishing a clear credit control process early, your company reduces the risk of unpaid invoices and outstanding debts as your UK operation grows.
Flexible Credit Control Support
Goodwille can provide credit control support as part of your wider finance services or as a standalone solution.
Our team can:
- Provide credit control services as an extension of your finance team
- Support your company during busy periods
- Manage credit control work when internal staff are on sick leave
- Provide outsourced credit control services aligned with your business needs
Our finance team combines experience, expertise, and structured processes to manage credit control efficiently while protecting relationships with your customers.
How Goodwille Can Help
Goodwille provides credit control services that help your business manage invoices, reduce overdue payments, and maintain healthy cash flow.
Our team can provide credit control services tailored to your company, combining outsourced credit control, credit management expertise, and practical operational support.
If you need help managing invoices, improving cash flow, or implementing effective credit control, contact our team to discuss how our credit control services can support your business and help recover outstanding funds.
Meet our Head of Finance
Dom Morris
As our Head of Finance, Dom’s role is to oversee the teams that manage the delivery of fully compliant financial processes for our clients, as well as for advising them on the decisions that will help drive their businesses forward. He is responsible for the Finance teams across both the London and Warwick offices.
What Our Clients Say
Trusted by businesses from all around the world.
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We have worked with Goodwille for over a year and they have assisted us in our UK launch. They are a valued and trusted partner with a can-do attitude and I would recommend them to any company looking to establish a company the UK market. As well as assisting with local issues Goodwille have excellent structures in place and work seamlessly with our Swedish head office.
-SH
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As an overseas CFO it is essential to work with a partner which understands the UK perspective as it relates to the Nordics. I am very pleased to work with Goodwille.
-IS
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Nothing is too much trouble, Goodwille are our local UK Finance, HR and Administrative function enabling us to focus on doing our day jobs. We have a great relationship, but it is unobtrusive: we engage when needed, otherwise things just tick over. I have had direct engagement for the last two years as local GM. My organisation used them for at least a year prior to that.
-L
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We have worked with Goodwille since starting up our UK branch and have nothing but great things to say about the collaboration. The team is always on top regarding delivery and helpfulness and every interaction is smooth and professional. We highly recommend Goodwille!
-EA
The Tools We Use
All-in-one accounting software for small businesses
Smart payment cards with automated expense reports
leading integrated cloud business software suite
Approval automation for accounts payable and accounts receivable
Quick and easy platform for accounting admin and business expenses tracking.
Unifies your global financial operations in one automated platform.
Collection Services FAQ’s
Wondering where to start? These are the questions businesses ask us most often about corporate insurance. If you don’t see your question here, just get in touch – we’ll be happy to help.
How do you issue reminders for unpaid invoices in the UK?
UK businesses can send structured reminders to encourage prompt payment. A clear process helps recover payments while maintaining professional relationships.
- Start with a friendly reminder shortly after the payment due date.
- Follow up with a firmer second reminder referencing the overdue amount.
- Issue a final reminder or pre-legal notice if payment remains outstanding, keeping records for HMRC compliance.
Professional, well-documented reminders reduce late-payment risks and improve cash flow.
Can foreign companies use a UK collection agency in the UK?
Yes, foreign companies can engage a UK-based collection agency to recover unpaid invoices or manage receivables. This provides local expertise and ensures compliance with UK regulations.
- Agencies handle debt recovery, payment reminders, and legal enforcement on behalf of the business.
- Using a UK agency ensures adherence to local debt collection laws.
- Fees are typically percentage-based or fixed per case, depending on the agency and amount owed.
A UK collection agency helps foreign companies recover payments efficiently while maintaining professional client relationships.
What are the fees for payment collection services for UK companies?
Payment collection services charge fees for processing and managing incoming payments. Costs vary by provider, payment method, and transaction volume.
- Fees may be percentage-based (e.g., 1–3% per transaction) or flat per transaction.
- Some providers charge monthly or subscription fees, with extra costs for currency conversion, refunds, or chargebacks.
- Choosing the right provider helps reduce costs, improve cash flow, and simplify payment management.
Proper selection ensures efficient payment processing while staying compliant with HMRC record-keeping rules.
How do cross-border payments work for UK companies?
Cross-border payments allow UK businesses to send or receive money internationally. They can be made via banks, online platforms, or foreign exchange providers.
- Payments may involve currency conversion and fees depending on the provider.
- Processing times typically range from 1–5 working days, depending on banks and countries involved.
- UK companies must comply with HMRC rules on record-keeping and reporting, including VAT or tax requirements.
Proper planning helps ensure faster, lower-cost payments while remaining compliant with regulations.
How long do business payments take to clear in the UK?
The time for business payments to clear in the UK depends on the payment method.
- BACS payments usually take 3 working days.
- Faster Payments often clear within hours, sometimes the same day.
- CHAPS payments are typically same-day, used for high-value transfers.
- Cheques can take 3–6 working days to clear.
Knowing payment clearing times helps businesses plan cash flow, manage invoices, and avoid delays.